FREQUENTLY ASKED QUESTIONS
Are all items in stock?
We always mention on the product page if there is going to be a wait for your product(s). If there is no mention of a delivery date/dispatch time we will have this item in stock ready for shipping as soon as you place your order.
If you are unsure, please contact us by email by using the Contact Us page on our website. Although our stock control system is as up to date as possible, we regret that we cannot guarantee that the status of an item is correct at the time of ordering. If it is different, we will contact you as soon as possible after your order is placed to inform you of any changes there may be.
What is your refund policy?
Please refer to our Return Policy page for detailed information on returning products.
Can I cancel an order online?
No, you cannot - but you can cancel an order providing it hasn't been shipped already, however this must be done by emailing us or by calling our UK customer contact line on +44 (0) 161 818 7300.
How can I pay for my order?
Please refer to our dedicated Payment Information page.
How much does shipping cost?
Please refer to our dedicated shipping rates page.
How do I use a discount coupon code?
You must enter the valid coupon code at the shopping basket, and the discount will be applied immediately.
How do you send my parcel?
We offer various service, choosable at the checkout - from Royal Mail 48 Tracked & Signed to DPD. A signature is always required on delivery.
For International Orders, we ship 'International Signed For' or 'International Tracked' by default. Both of these services are tracked and fully insured. We do not ship using standard Airmail unless a customer is to request by contacting us - this service is offered at their own risk as we always recommend sending using a tracked airmail service.
My model arrived faulty, what do I do?
We do our best to keep an eye out for faults, but it can happen as a rarity. If you receive a faulty model, please report it to us right away within 7 days of receipt and we'll resolve the situation as quickly as possible. Please visit our return policy page for more information.
1/500 & 1/400 Scale
It's easy to note that ALL scale 1/500 and 1/400 models are made from metal.
If the model is 1/200 scale, it depends on the manufacturer (see below) - if you would like clarification on this or if we have missed any please reach out to us.
Hogan (unless stated)
Herpa (unless stated)
Herpa Snap-fit (1/100, 1/200 & 1/250)
Air Force One
JC Wings Military
Military models are usually made from metal, if in doubt please ask.
Model Kits are all made from plastic and requires assembly. Model Kits brands that we stock: Airfix Kits, Revell Kits, Tamiya Kits, Italeri Kits and Zvezda Kits.
All of our models are made to scale, so the actual length of the model will depend on the size of the real aircraft. For example an Airbus A380 is 73 meters long and an Airbus A320 is 37.5 meters long. This means that even if the model are the same scale, for example 1/400, the actual length of the model will be different (A380 will be double the size of an A320).
Please refer to our size chart for more information on the actual product size.